Refund Policy

  1. This website (the "Site") is owned and operated by Sher E Bangla. Your access to, use of, placing of an order, linking to the Site, use of software or downloading software on the Site (collectively, Your "Access") is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained on this page and elsewhere on the Site ("Terms of Use"). If you do not agree with the Terms of Use, exit this Site.

    Your Access to the Site constitutes your agreement to be bound by the Terms of Use. We reserve the right to amend the Terms of Use at any time and you should periodically refer to them on this page and elsewhere on this site.

    These Terms of Use apply to the use of this website ("Site"), and by accessing this Site and/or placing an order you agree to be bound by the terms and conditions set out below.

    The Terms of Use of this Site do not affect your statutory rights as a consumer.

    "You" and "Your" means the person using this Site to order goods and subject to these Terms of use. "", "We", "Us", "Our” means:

    Sher E Bangla

    33 Station Road, Longfield, Kent DA3 7QD

  2. Purpose

    The purpose of this Site is to provide a simple, convenient and cost-effective service to Sher E Bangla consumers, allowing them to order delicious Indian food at the click of a button. By joining, members can view their order history.

  3. Disclaimers and Limitation of Liability

    To the extent per mitted by law provides this Site and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this Site, or that it will be timely or error-free, that defects will be corrected, or that the Site or server that makes it available are free of viruses or other harmful components.

    Subject to the previous paragraph, neither nor Sher E Bangla directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this Site.

  4. Intellectual Property

    You may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify or re-use the materials from this Site for anything other than personal, non-commercial use, including in particular any purpose which publicly re-sells or re-uses the materials, without the prior written consent of the copyright holder.

    All copyright, trademarks and other intellectual property rights in this Site and its content (including without limitation the Site design, text, graphics, logos, icons, images and all software, databases and source code connected with the Site) are owned by or licensed to or otherwise used by as permitted d by law. and the Sher E Bangla logo are trademarks of Sher E Bangla.

  5. Indemnity

    You must indemnify and hold harmless Sher E Bangla, its directors, officers, employees, agents, vendors, advertisers, partners and suppliers and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from your Access to and use of this Site, any breach or violation of the Terms of Use of this Site or your violation of any law or your violation of the rights of any third party.

  6. Availability & Delivery

    This Site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time. Our goal is to provide the best Indian food delivery service in the market, which includes an excellent reputation for on-time delivery. i.e. Delivering orders at the time we quote. Unfortunately things do not always go to plan and factors, such as weather and traffic conditions, may occasionally prevent us from achieving this.

    We will do our best to fulfil your order in accordance with the delivery date and time set out in the confirmation e-mail or, if delivery specified as ASAP, then within a reasonable time from the time the confirmation email was sent taking into an account the number of orders and the circumstances being faced by Sher E Bangla at the time. We will inform you if we become aware of an unexpected delay.

  7. Limitations of Use

    This Site is intended to be access by persons located in the UK and we make no representation that any information, materials or functions included in this Site are appropriate for use in any other jurisdiction.

    By using this Site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the Site or contacting us.

    You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.

    To use our service you must be over 18 years of age.

    You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.

    Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.

    You may not use the Site for any unlawful or unauthorized purpose, including without limitation: Distributing any unlawful, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material

    Transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice.

    Interfering with any other person's use or enjoyment of the Site.
    Damaging, disabling or impairing the operation of this Site or attempting to gain unauthorized access to this Site or to networks connected to it, through hacking, spoofing or other such similar means.

  8. Placing an order

    after you submit an order to us, we will give you an Order Number and send the details of this order in an email. If the restaurant is unable to fulfil your order you will receive an email stating that your order has been declined

    Please make sure the email address you provide is correct and your mailbox is in proper working order, as all correspondence regarding your order is sent to this address.

    Please be aware that the restaurant will do everything they can to meet the delivery time you specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay.

    Incorrect personal details may lead to problems or delays in delivery, so please ensure that you have included your correct address (including postcode), email address and contact telephone number when ordering.


    Pursuant to the Licensing Act 1964, it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18.


    Once your order has been accepted, this represents an agreement between you the customer and Sher E Bangla.

    Cash payments are made directly to the Sher E Bangla delivery person.
    We accept payment via Maestro, Visa Delta, Visa and Master Card.
    All prices are inclusive of VAT and quoted in British (Sterling) Pounds.
    Prices are subject to change and all goods are subject to availability.

    c. Cancellation & Refunds

    You have the right to cancel an order at any time up until either:

    i : in case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be delivered; or

    ii : in the case of same day orders and deliveries, within a reasonable time (usually just a matter of minutes) and before the order becomes a BAD ORDER.

    Sher E Bangla will classify a BAD ORDER as any order in which is cancelled after food has been used to start preparing the order (a "BAD ORDER").
    Customers can cancel an order by telephoning Sher E Bangla.
    An order may be subsequently cancelled by Sher E Bangla at its sole discretion.

    Sher E Bangla reserves the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation. You will not be charged for cancelled orders in accordance with this cancellation provisions. Any payment made prior to an order being cancelled by Sher E Bangla will usually be reimbursed using the same method originally used by you to pay for your purchase. Any order cancelled after the point in which the order becomes a BAD ORDER will be charged to the customer and no refund will be due to the customer. Sher E Bangla in its sole discretion will determine whether an order is a BAD ORDER or not.

  9. Termination

    We reserve the right to decline a new registration, terminate your right to link to the Site, remove you as a user of this Site, and/or prevent any further use if you violate any of the Terms of Use. If we consider there to be a risk of liability or loss to our restaurants we may take any action deemed necessary to prevent such a liability or loss from occurring.

    If we terminate your right to link to the Site you must cease linking to the Site immediately. Any person who holds a suspended or terminated membership must not order from or re-join this Site without our prior written consent. We reserve the right to assign or sub-contract any or all of our rights and obligations under these terms.

    Please note that we have the ability to trace your IP address, and if necessary, contact your ISP in the event of a suspected breach of these Terms of Use.

  10. Enforceability

    If any parts of these Terms of Use are deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed several from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use.

    No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

  11. Governing Law

    The Terms of Use, Privacy Policy and any matter relating to this Site shall be governed by English law and any dispute shall be resolved exclusively in the courts of England.